pik365 Privacy Policy

1Introduction

This Privacy Policy (hereinafter "the Policy") describes how pik365 (hereinafter "pik365", "the Operator", "we", "us", or "our") collects, uses, stores, transfers, and protects the personal data of individuals (hereinafter "Users", "Players", or "you") who access or use the pik365 platform, including the website at https://pik365.cam and all associated services (hereinafter "the Platform").

pik365 is committed to handling personal data responsibly and in accordance with the data protection principles applicable in the jurisdiction under which the Platform operates. We recognize that Users in Pakistan and other regions have a legitimate expectation that their information will be treated with care, transparency, and integrity.

By registering an Account on, or otherwise using, the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

2Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, email address, residential address, device identifiers, and financial information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, pik365.
• "Data Processor" means a third party that processes Personal Data on behalf of pik365, under contractual instruction.
• "KYC" means Know Your Customer — the identity, age, and address verification procedures required under applicable regulatory obligations.
• "Cookies" means small text files placed on a User's device by a website to store session or preference information.
• "Special Category Data" means data that is particularly sensitive in nature, such as health data, which receives enhanced protection under applicable data protection law.

3Data Controller

The Data Controller for Personal Data processed through the Platform is pik365, an international online gaming operator. Queries relating to data protection and this Policy should be directed to the contact details set out in Section 16 of this Policy.

4Personal Data We Collect

4.1 Data Provided by the User

When you register an Account or interact with the Platform, we may collect the following categories of Personal Data directly from you:

4.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically through our servers, analytics tools, and cookies:

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser information;
• Session duration, pages visited, and in-session navigation paths;
• Betting and gaming activity logs (game played, stakes, outcomes);
• Cookie identifiers and similar tracking technologies (see Section 10).

4.3 Data We Do Not Collect

pik365 does not intentionally collect Special Category Data (such as health, racial, religious, or biometric data) except where strictly required by applicable law or regulatory obligations. We do not store full payment card numbers — payment processing is handled by PCI-DSS compliant third-party payment processors.

5Lawful Basis for Processing

pik365 processes Personal Data on the following lawful bases, as applicable under the data protection law of the governing jurisdiction:

• Contractual Necessity: Processing required to enter into or perform a contract with the User — including account registration, transaction processing, and withdrawal management.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC, anti-money laundering (AML), and record-keeping obligations.
• Legitimate Interests: Processing carried out for purposes that are in the legitimate interests of pik365 or third parties, provided those interests are not overridden by the User's rights — including fraud prevention, platform security, and analytics.
• Consent: Processing carried out with the User's explicit consent — including optional marketing communications. Consent may be withdrawn at any time.

6Purposes of Data Processing

pik365 processes Personal Data for the following identified purposes:

• Account Management: Creation, maintenance, verification, and closure of User Accounts;
• Transaction Processing: Handling deposits, withdrawals, bonus credits, and associated financial records;
• Identity Verification (KYC): Confirming the age, identity, and residence of Users as required by applicable regulatory obligations;
• Fraud Prevention & Security: Detecting and preventing unauthorized access, money laundering, and other fraudulent or criminal activity;
• Responsible Gambling: Monitoring betting behavior to identify potential problem gambling patterns, enforcing account limits, and administering self-exclusion requests;
• Customer Support: Responding to queries, complaints, and technical issues submitted through support channels;
• Platform Improvement: Analyzing aggregate, anonymized usage data to improve platform performance and user experience;
• Legal & Regulatory Compliance: Fulfilling obligations under applicable gaming license conditions, financial regulations, and court or regulatory orders;
• Marketing Communications: Sending promotional materials where the User has provided explicit consent, with a clear unsubscribe option in every communication.

7Sharing & Disclosure of Personal Data

7.1 Third-Party Service Providers

pik365 may share Personal Data with third-party Data Processors who provide services essential to the operation of the Platform. All such processors are engaged under written data processing agreements that require them to process data only on pik365's instructions and to implement appropriate security measures. Categories of processors include:

• Payment processing providers (who handle transaction data in accordance with PCI-DSS standards);
• KYC and identity verification service providers;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Fraud detection and security analytics providers;
• Game software providers (who receive game-play session data to render games).

7.2 Regulatory and Legal Disclosure

pik365 may disclose Personal Data to regulatory bodies, law enforcement agencies, courts, or other public authorities where required by applicable law, a valid court order, or a lawful request from a competent authority. We will, where legally permissible, notify affected Users of such disclosures.

7.3 No Sale of Data

pik365 does not sell, rent, or otherwise transfer Personal Data to third parties for their own marketing or commercial purposes.

8International Data Transfers

As an international online gaming operator, pik365 and its service providers may process Personal Data in countries other than the country in which the User resides. Where data is transferred internationally, pik365 takes appropriate steps to ensure adequate protection through:

• Contractual safeguards between pik365 and receiving entities;
• Ensuring that service providers maintain security and privacy standards equivalent to those required under the governing jurisdiction's data protection framework;
• Processing within jurisdictions recognized as providing adequate data protection under applicable law where possible.

9Data Retention

pik365 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration of the User's registered Account and for a post-closure period as required by applicable gaming license conditions and AML regulations;
• Transaction Records: Financial records are retained for a minimum period (typically five to seven years) as required by regulatory and legal obligations;
• KYC Documents: Identity verification documents are retained for the period required under applicable AML and licensing rules, typically a minimum of five years following account closure;
• Support Communications: Retained for a reasonable period to enable resolution of ongoing or future disputes;
• Marketing Consent Records: Retained until consent is withdrawn, plus a further period sufficient to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymized in accordance with pik365's data disposal procedures.

10Cookies & Tracking Technologies

pik365 uses the following categories of cookies and similar tracking technologies on the Platform:

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the Platform. Third-party analytics providers operate under their own privacy policies and are bound by data processing agreements with pik365.

11Security Measures

pik365 implements a range of technical and organizational measures to protect Personal Data against unauthorized access, disclosure, alteration, or destruction, including:

• Transport Layer Security (TLS) encryption for all data transmitted between the User's device and the Platform;
• Encryption of sensitive data fields at rest, including password hashing using industry-standard algorithms;
• Role-based access controls ensuring that Personal Data is accessible only to authorized personnel with a demonstrable need to access it;
• Regular security audits and vulnerability assessments;
• Incident response procedures designed to detect, contain, and notify relevant parties in the event of a data breach within required regulatory timeframes.

12Your Data Rights

Subject to the applicable data protection law and any overriding legal obligation, you may have the following rights in respect of your Personal Data:

To exercise any of the above rights, please contact pik365 via the contact details in Section 16. We will respond within the timeframe required by applicable law. We may require identity verification before processing a request to safeguard against unauthorized access.

Where a request conflicts with a legal obligation to retain data — for example, regulatory requirements to retain KYC and transaction records — we will explain the applicable restriction at the time of responding to your request.

13Minors

The Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the applicable operator license jurisdiction. pik365 does not knowingly collect Personal Data from individuals below the applicable minimum age.

If pik365 determines that an Account was registered by or on behalf of a minor, the Account will be immediately suspended, all transactions voided, and Personal Data associated with the Account deleted in accordance with applicable law and these Terms.

If you believe that a minor has registered an Account on the Platform, please contact us immediately at [email protected].

14Payment Data & KYC Processing

Payment transactions initiated on the Platform are processed by third-party payment service providers operating under their own privacy policies and PCI-DSS certification. pik365 does not store full payment card numbers or equivalent sensitive payment credentials on its servers.

KYC documentation — including copies of identity documents such as a National Identity Card (CNIC) or passport — is collected and retained in compliance with applicable anti-money laundering (AML) regulations and gaming license requirements. This data is accessed only by authorized compliance personnel and relevant regulatory bodies where legally required.

Payment providers referenced in context throughout the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — are independent institutions. Their mention on this Platform does not imply that they endorse, support, or are affiliated with pik365 or with gambling activities. Users should review the privacy policies of any payment provider they use independently of this Policy.

15Amendments to This Policy

pik365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where amendments are material, we will notify registered Users by email or through a prominent notice on the Platform before the changes take effect.

The effective date of the current version of this Policy is displayed at the top of this page. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms. If you disagree with any change, you should cease using the Platform and request Account closure.

16Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the pik365 data protection team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Platform
• Help Centre: Accessible from your Account dashboard

Data subject requests — including access, rectification, and erasure requests — should be submitted by email with the subject line "Data Rights Request" and include sufficient information to verify your identity. We will acknowledge receipt within two business days and respond substantively within the period required by applicable law.